Terms of Service

1. Who we are and acceptance of these terms

These terms apply to your use of ravendigitalsystems.com (the “Website”) and to the information, booking tools and services we offer through it. The Website is operated by Raven Digital Systems (ABN 67 275 512 694), based in Sydney, Australia (“Raven”, “we”, “us”).

By using the Website or booking a call with us, you agree to these terms. If you do not agree, please do not use the Website.

If we provide services to you under a separate written agreement, that agreement applies to those services. If it conflicts with these terms, the written agreement prevails.

2. Using this Website

You may use the Website for lawful purposes, to learn about our services and to contact us. You must not:

• use the Website in a way that breaches any law or the rights of others
• try to gain unauthorised access to the Website, our systems or other people’s data
• introduce viruses or other harmful code, or disrupt the Website
• copy or collect content from the Website at scale (for example by scraping) without our written permission
• give false or misleading information in any form or booking

We may change, suspend or remove any part of the Website at any time. Information on the Website is general in nature and is not advice for your particular business.

3. Our services and the free strategy call

Raven Digital Systems provides lead generation and marketing services to trade and service businesses. These include Facebook and Instagram advertising, CRM and pipeline setup, and automated text and email follow-up.

The free strategy call is a conversation to understand your business and to see whether we are a good fit. It is free and carries no obligation. Booking a call or submitting a form does not create a services agreement.

We provide services only under a written agreement or proposal that you have accepted. We may decline to work with any business, and you may decline to work with us.

4. No guarantee of results

We do not guarantee any particular result. Outcomes depend on many factors outside our control, including your offer, pricing, service area and capacity, the speed and quality of your own follow-up with leads, advertising platform policies, competition and market conditions.

In particular, we do not guarantee any number of leads, enquiries, bookings, quotes, sales or revenue, any return on advertising spend, or that your calendar will be filled.

Results, figures and screenshots shown on the Website come from clients over the period stated. They are examples only. They are not a prediction, promise or guarantee that you will achieve similar results.

5. Client responsibilities and messaging compliance

We generate leads and keep them engaged with automated texts and emails. We do not speak to your leads by phone or sell on your behalf. If you become a client, you are responsible for:

• contacting your leads promptly, including calling them, preparing quotes, closing sales and delivering the work
• the accuracy and lawfulness of the offers, prices, claims and creative you supply or approve
• having the right to use any photos, videos, reviews and other material you give us
• complying with the laws that apply to your business and marketing, including consumer protection, privacy, and spam and electronic marketing laws (for example the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth) in Australia, and the UK GDPR and the Privacy and Electronic Communications Regulations in the United Kingdom, where they apply)

Our automations send messages on your behalf to people who have enquired through your ads or forms. You are responsible for having any consent the law requires for those messages and for honouring opt-out requests. We will set up the messages to include an opt-out where the law requires one.

6. Fees and payment

Anything described as free, such as the strategy call, is free of charge. Fees for paid services are set out in your written agreement or proposal.

Payments may be processed by third-party payment providers such as Stripe, and are subject to their terms. Advertising spend is paid to the advertising platform (for example Meta) and is separate from our fees unless your written agreement says otherwise.

7. Third-party platforms

Our services rely on third-party platforms, including Meta (Facebook and Instagram), Google, GoHighLevel and Stripe. We do not control these platforms. Their terms, policies and availability apply, and they may change at any time.

We are not responsible for outages, changes to features or pricing, ad rejections, account restrictions or suspensions, or other decisions made by these platforms. The Website may link to third-party websites. We are not responsible for their content or practices.

8. Intellectual property

The Website and its content, including text, graphics, logos and layout, belong to Raven Digital Systems or its licensors and are protected by copyright, trade mark and other laws.

You may view the Website and print pages for your own personal, non-commercial use when considering our services. You may not copy, reproduce, modify, distribute or use our content or branding for any other purpose without our written permission.

Ownership of work we create for a client is dealt with in the written services agreement.

9. Disclaimers and limitation of liability

The Website is provided “as is” and “as available”. We try to keep the information on it accurate, but we do not warrant that it is complete, current or error-free.

Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth) or any other law that cannot lawfully be excluded.

Subject to that, and to the extent the law allows:

• we exclude all warranties, terms and conditions that are not expressly set out in these terms
• we are not liable for any indirect or consequential loss, or for loss of profit, revenue, business, data or opportunity, arising from your use of the Website or your reliance on its content
• where the law allows us to limit our liability to supplying the relevant information or services again, or paying the cost of having them supplied again, we choose to do so

10. Suspension and termination

We may suspend or end your access to the Website at any time if you breach these terms or misuse the Website. Provisions that by their nature should continue after access ends, including those on intellectual property, disclaimers, liability and governing law, continue to apply.

Termination of paid services is dealt with in the written services agreement.

11. Privacy

Our Privacy Policy, available on this Website, explains how we collect, use and disclose personal information. It forms part of these terms.

12. Changes to these terms

We may update these terms from time to time. The updated version will be published on the Website with a new “Last updated” date and applies from that date. By continuing to use the Website after that date, you accept the updated terms. Changes to these terms do not alter a written services agreement.

13. Governing law

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia. If you are a consumer in another country, the mandatory consumer protection laws of that country may also apply to you.

If any part of these terms is found to be unenforceable, the rest continues to apply.

14. Contact

Raven Digital Systems (ABN 67 275 512 694)

Sydney, New South Wales, Australia

Email: ravi@ravendigitalsystems.com

Phone: +61 468 011 720